Toyota Motor Corporation Complaint - Toyota financial is incompetent
Bought a brand new FJ Cruiser in 2007. Never bought a new Toyota before, always heard about their reliability, etc... At 3822 mile the clutch went out. Left me stranded out in the middle of nowhere with my young grandkids in the backseat. Towed it to the dealer, had it fixed and they said it was a defective part. Showed me the broken part and it looked like it came straight out of a box. It was just "broke". And believe me, we were babying that thing up to that point. I've been driving manual transmission for 40 years and never had a clutch fail on me. A little disappointed in Toyota products at that point. Never liked the way their case manager handled my case, in fact I was lied to. I had been tracking the progress of my vehicle repairs with this kid they put in charge of my case with their customer service. Wasn't very happy with the way things were going, but I wasn't belligerent or anything to the kid. Then one day he won't take my call. He has a coworker tell me he is not in. After insisting repeatedly to speak to his manager, suddenly the kid picks up the phone and asks me what he can do to help me. He was sitting there the whole time and just didn't want to be bothered with his job.
But my real complaint in the fiasco of an experience I've had dealing with Toyota is with Toyota financial. What a bunch of incompetents these people are. I've been trying for months to correct a discrepancy on my monthly statement, and each month I'm assured that it will be taken care of. In fact all they've done is make things worse, and I fear it may be affecting my credit. And it's ALL their mistakes. They can't seem to do anything right at all, and I'm to the point that I fear any more communication with them may only make things more of a mess. Even worse, I can't get any information to circumvent them and let an adult in the company know that their financial service is dropping the ball. I write this in hopes that I can warn anyone out there that is thinking of buying a Toyota that they are very over rated and you'd probably be better off going in a different direction. They made me feel like they were doing me a favor to buy the car, then they made me feel like they were doing me a favor to let me keep the car and continue to pay for it.
Well, Toyota, as far as I'm concerned you can pack all your belongings and head for Japan. I can't wait to get rid of this vehicle I know longer trust fearing another "design flaw" that many of their other cars are experiencing. Gonna get rid of it and get me a Jeep, and Toyota won't have to worry about doing me a favor by letting me buy any of their cars in the future.