Sprint PCS Complaint - Good Luck getting help with your bill
I have been a Sprint customer since 1997. Every time you changed a plan you had to renew your contract. So I stuck with Sprint all these years. I had my parents phones on my line. I lost my father in April of 2006. I called Sprint they kindly removed his phone from my line with out charge. Then October 2006 I lost my mom suddenly and they refused to remove her phone because it was under my name. So I kept her phone activated. I was also keeping it activated to catch anyone calling her line to tell them the news. I missed a lot of people when she passed because I did not have a clue who to contact.
Flash forward to earlier 2009. I transferred my main line to my husbands plan over at Verizon to save money. I had to keep the spare phone activated through Sprint. I was paying under $35 a month with taxes. I used it 1 month out of all those yrs when my sister came to visit from out of state. I called when I transferred my other phones to see when my contract ended with it so I could transfer it to Verizon to keep it activated for the number because I was still getting those random calls asking for my mom. I had it in my head it ended November 29 rather than January 29th. Ive been trying to contact Sprint to try to see if I could pay them the 2 months I owed them. They kept sending me a bill for 220.00. Ive been calling since it happened and get no where with no result. Now Ive been sent to a collection agency threatening to ruin my credit unless I pay them. I called Sprint right after and tried to get it settled AGAIN. I got a "ticket" put in the system for review. Ive been offering to pay them the 2 months since it happened.
I think its unfair and greedy to want 220 vs 70 which I would have paid. They offer a prorated termination fee now since November of 2008 when I was still with them but they won't extend that service to me because I was a customer before it changed. Yet when their stuff changes before we are automatically put on contract with out notice. When I signed up it was 150 then it went to 200 with out telling me.