Bill Britt Volkswagen Dealership Complaint - Ripped Off Re Oil Leak In VW Jetta
FREDERICKSBURG, VIRGINIA -- On January 12th 2010 I brought my vw jetta in to bill britt's vw fredericksburg to be fixed. i paid a total of $420.00 for an oil leak which was a result of a missing bolt. The diagnosis did not detect the missing bolt but that the leak was from valve cover gasket. five days later on the 17th I took the car back to the dealership because the oil leak was still there. The day I brought the car back I was told I would be called before the close of business re the car. however, I didn't receive any phone calls. I called the next day and was told that the timing chain cover bolt needed replacement. This was replaced at no charge to me. i questioned the total cost of replacing the bolt but was told that it is hard to calculate. This is upseting because I was charged for something (valve cover gasket) that didn't need replacing. After checking with another dealership I was told the total cost for replacing that bolt would be $60.00. Now bill britt overcharged me by at least $300. But this gets more interesting. a month and a half later my car is still leaking oil. I brought it in to the same bill britt dealership on March 1st for the same prob and now I've been told that the leak is coming from timing cover area and its a minimum of $1200 for labor to disassemble and reassemble the timing cover.
I would not enocurage anyone to take their car to that dealership because they are trying to rip people off and their customer service is awful. They don't call you at all when you bring your car in to give you any updates or anything. I wold have rather they told me from January that they cannot fix the car and refer me somewhere else. they overcharged me in January and my car is still leaking oil. they obviously did not fix the problem. The service manager is suppose to call and he still has not done so yet.