Big O Tires Complaint - Take their quotes in writing - their word doesn't mean match
RICHMOND, CALIFORNIA -- I got a quote for the brake job from my KIA dealer to do it at the same time as 60K service, but the price was a bit higher than I hoped for. I called around for a few quotes, and Davin at the Big O #5008 gave me a quote for under $300 assuming the rotors do not need replacement. The price was very attractive and I asked him if it included all four wheels. He confirmed that quote and unfortunately I did not asked him for written quote.
Imagine how surprised I was when the bill came to over $450 and when I confronted Davin he said that misunderstood him and the quote he gave me was for front wheels only. When I complained he said that if I don't pay what what he charged, he'll impound the car.
I should have known that I am not dealing with an honest man by they way he stiffed on-line company that recommended him - TireRack.com.