Cricket Wireless, subsidiary of Leap Wireless Complaint - Poor Customer Relations
TEMPE, ARIZONA -- Attempted to make a payment online at my account. System refuses to take my payment, with the error message "zip code is not in the state indicated" My zip code is about 8 months old. I signed up 30 days ago, upgraded my phone online and paid for it with a credit card (same address). Telephoned customer service, they do not wish to address the issue, they can only read from a script. This is similar to talking to a computer. I went to the corporate store, lady says she got it all fixed, so rather than wait an additional 30 minutes to make a payment, I go home, 38 miles. At home I find that I cannot make a payment since it does not recognize my zip code. I spend 40 minutes on the phone, mostly on hold with customer service who cannot help me, refuses to let me speak to a supervisor, and speaks very poor English. I sent an email to Leap Wireless and received a response from Gregory Lund (firstname.lastname@example.org) who says he'll see what he can do. The email explains the problem. I get an another email from Edgar Taponan
Customer Relations Team
5775 DTC Blvd.
Greenwood Village, CO 80111
Edgar tells me to call customer service and tell them the problem. Yeah, I replied to Gregory with "thanks for trying".
I won't go through this much trouble to make the second payment on any service. If a company is going to make you jump through hoops to remain a customer, they don't want your business.
In my opinion this service is for the very desperate people.