Locauto Car Hire Complaint - Locauto Con Merchants

Review by Pauliko on 2010-03-05
MILAN -- We have been treated disgustingly by Locauto at Milan Malpensa Airport. I would advise anyone to avoid them at all costs.

I booked through EasyCar an intermediate car for our family ski trip - supposedly capable of taking five adults and three suitcases. The representative there offered ua an Opel Agila. This car does not have room for 1 suitcase. He then offered an upgrade to a VW Passat for 143 Euros. I phoned EasyCar and they said that I was probably within my rights to claim back the upgrade cost through them. Foolishly, when the representative told me that additional insurance would be included at no extra cost, I accepted it. That was the con. They charged me for the insurance, not the upgrade. Not being fluent in Italian, I was unaware. EasyCar have been totally unsupportive. I am sure I am not the first, or last to be ripped off by these con merchants.

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