Circuit City Complaint - Big Warranty Problem
BETHEL, CONNECTICUT -- I first contacted Circuit City Extended Warranty service @ 888-333-2333 on 9/4/04 due to a problem with my television. A service tech came to service it but advised that 3 parts need to be ordered. I have been told that the third part came in four times now and that the technician will call be schedule an appointment to complete the service. It still has not happened.
I was directed now to Circuity City Consumer Affairs @ 888-615-8156 where I spoke with "Christy" this date. She stated again that the third part is in and that I should get a call soon. I asked what Circuit City would do to ensure this or how they would compensate me for not living up their contract. She stated that they are honoring the contract. I strongly disagree. I requested to speak with a supervisor but was told that there is no such person.
I paid for a contract and would like it honored.
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