Phone Power Complaint - Deceptive Business Practice
I signed up with Phone Power a few months ago because of their great prices on VOIP service. I use Power Phone for my home phone service and I occasionally send and receive faxes. A little over a month ago I started having problems sending faxes. I called Phone Power's support on several occasions and they even had me get my internet provider involved to check things out. My internet provider found no problems with my service and suggested that I talk again with my VOIP provider. When I called Phone Power back to discuss what my internet service provider had said I was told that Phone Power does not guaranty that faxing will work with their service. I said that it worked originally and I have worked with several of your techs over the past couple of weeks on this problem and no one has ever said anything about not supporting fax. I said your web site has instructions for enabling fax and I do not remember seeing anything on your site about not supporting fax.
He said there is also nothing on our web site that says that we do support fax. I said the instructions that you have for setting up fax certainly imply that you support fax. He said but they do not say that we support fax. If fax happens to work, great. If not, oh well. I said that I need to be able to send faxes occasionally and if you are refusing to provide this service then I need to look for another VOIP provider. He said let me look at your account. He said you will have an early termination fee if you leave before your contract is up. I said can the fee be waived since you are not providing the service that I need. Since we never guaranteed that you could fax we will not waive the termination fee.
So now I am stuck until my contract ends. If I need to send a fax I have to go to some place like Kinkos.
BEWARE OF THE DECEPTIVE BUSINESS PRACTICES AT PHONE POWER
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