AT&T Complaint - AT&T Stinks! - Internet Service
CALIFORNIA -- We have phone, fax and internet services with AT&T and have been customers since 1990 something.............
Recently we called to get some help with setting up a brand new laptop that was purchased and wanted to get it connected with our wireless router. The technician remotely logged in to our system and insisted that we had a wireless modem (which we kept telling him was not) and he ended up disconnecting our internet service for two days. I had to call back, be on the phone for 1 hour and 45 minutes and have someone walk me through how to reconnect the service. Every since then, it has been very weak and sometimes it will work, and sometimes it won't.
We called again, and begged to have an ACTUAL PERSON come out to our business and try to repair it. We had an appointment set up and they were going to call us when they were on the way out. Well, we never got a phone call and no one ever showed up!
I called again today, only to be on the phone for 80 minutes and transferred 4 times before the 4th person told me I had been connected to the wrong department!
I called the number she gave me and was on the phone for another 23 minutes and was told that sending out a technician would result in a charge on our bill! Can you believe that? They can see a record of how many phones call we have made to get help, then instead of offering a service free of charge, they are sending someone out to help us, for a fee.......what poor poor customer service.
We are stuck using them because there are no other companies that we can locate to service North Highlands for phone and internet.
If you can avoid using AT&T, I would strongly recommend it.