Microsoft Corporation Complaint - Bill Collection Notice for not in service account
SAN FRANCISCO, CALIFORNIA -- Ugh!
I just spent the most frustrating 1 l/2 hours trying to resolve an erroneous billing statement.
Our daughter, who is a minor, had an internet account, I suppose with MSN over a year ago, which was cancelled rather quickly. Or so we thought. Microsoft continued to bill her and when we tried to speak with customer service, they would say we had to fax them a copy of her birth certificate to prove she was a minor. They would not speak to us about it even if she told them it was alright. I was not about to start faxing confidential documents via fax, especially to someone who was being rude and unhelpful. Then on top of it, she got a notice from a collection agency now, stating that she is to mail the amount due to Microsoft in Dallas, TX.
I tried calling the billing department, only to be irritated by the fact that you have to enter your account number - which we don't have, or the credit card number - from over a year ago - which we don't have. Consequently, I was bounced from cororate office to corporate office only to be told there was nothing or no one I could speak with. The only think that told me was to fax the problem to John Nicol, VP Mgr. at 425-936-7329. Meanwhile, I tried calling him (they told me I could not call him directly) but I thought I would try anyway, and when I said his name, the machine said that there were several John Nicols and which one did I want? What was his e-mail address. Ofcourse, I do not know. So, consequently, I did find an article that the Attorney General's office of California filed a lawsuit against Microsoft for this very type of thing and I am having paperwork sent to me from the District Attorney's office to file a complaint against Microsoft and the collection agency. I called the collection agency and told them I was filing a complaint and they just said "fine." I can't even go into all the exasperating telephone conversations that took place which lead me nowhere except for probably ending up with a big phone bill since I called the corporate office direct in Texas 415-775-0000. Believe me, one of the operators tried really hard to help me, but even she could not find someone for me to talk to. She put me through to one person in accounting, but that person had a voice message saying that she was no longer there and to contact billing which again I could not get through to.
What kind of business is this? I guess I just am going to have to follow through with the District Attorney's office.
Thanks for listening.