Newport News Catalog and Clothing Complaint - No Refund after three months from Newport News Clothing
HAMPTON, VIRGINIA -- I feel what the other consumers "Kela Kelly" and "Sleight" are going through because I am having the same problem with Newport News Clothing, going through the same thing with them. My problem started with a Christmas present order for family members last year and the entire order was all wrong, wrong colors, item, sizes and everything. I send the return back the same day before the UPS driver left my residence. Have not hear anything back after a month so I called them, nothing, called again, and nothing. After two months, I called back again they finally see my return after two months.
So I explain to them that they were Christmas presents and I had to go out shopping all over again and buy family members gifts. I ask for a refund and they refuse. So I asked again for my money back or refund and the refuse again. So I report them to the BBB and all of a sudden, I received a email stating that they can give me a up front credit but I have to give them my credit card number to put another credit my account just in case I might get credit double. Now does that make any sense to you - I will be still out the amount they owe me because they will have charged me twice for the order that I do not have. Anyway, I was told that legal actions can be taken out against them and reporting this to the Consumer affairs as well. Now if you have not notified the BBB in Norfolk, VA - you should because they have my complaint regarding this mess. You see, I'm getting my money back.
Truly, I thought that I was alone on this but I see that they are making others mad at them. Thanks for sharing.