Maggiore Complaint - Warning before dealing with Maggiore
ROME, ITALY -- I would warn anyone considering renting a car from Maggiore in Rome to be careful as they have shown dishonnesty in their dealings. Here is copy of the E-mails. They have not responded to my last reply:
Dear Mr. Giada Liotto,
I forgot to mention the charge on my Visa card was Euro 77.03 but only the inappropriate charge for fuel (E 45.55) has been given an explanation. What was the other unapproved charge of Euro 31.48?
Dr. J Sylvain
Dear Mr. Giada Liotto,
> I do not doubt you refilled the tank with fuel but this is not the point. When I signed the contract I was told the tank was 1/2 full and I needed to bring it back 1/2 full not to incur any charges. I brought back the car in that state and should not have been charged for filling the reservoir. Unfortunately your system doesn't allow for verification since there is no attendant in the garage when you take possession or return the car. I frequently rent cars during my travels and never encountered such a system. Usually verification of the car status and any pending charges are settled when the car is returned and it was a nasty to surprise to have charges put on my Visa card without any explanation. I made the mistake of trusting that Maggiore was an honest company and I have now changed my opinion. If I do not receive the refund I am due, I will certainly advise anyone planning a trip to Italy to avoid your company. I will also place this information on Trip Advisor and similar sites to alert fellow travellers about fraudulent practices at Maggiore.
This is ruining an otherwise excellent experience with the car.
> Dr. J Sylvain>
> ----- Original Message -----
> To: "Jacques"
> Sent: Thursday, January 07, 2010 9:59 AM
> Subject: Invoice n°0920268041 rental agreemnt ROT 3103A
>> Dear Mr Sylvain,
>> as per your e-mail dated 1st November 2009, we are sorry to inform you
>> that we cannot refund the amount of € 45.55 charged for the fuel charge, as requested. In fact, as per our records, at rental start the car had the 33 litres of fuel and was returned with 31 missing litres. As per our Car Rental General Conditions, you have been correctly charged for the missing fuel. In attached you can view the copy of the receipt of the refuelling that made our renting location :
(See attached file: Receipt fuel_plateDX300HL_ROT3103A_.tif)
>> Kind Regards
>> Giada Liotto
>> Relazioni Clienti
>> Maggiore Rent spa
>> Via di Tor Cervara, 225 - 00155 Roma
>> +39 0622456014
>> mailto:Giada. Liotto@maggiore. it - http://www.maggiore. it
>> I rented a car from your company, a Mercedes (Plate #DH300HL), from Oct 19-27, 2009. An unexplained charge of Euro 77.04 has appeared on my Visa account on Oct 27th, 2009. The car was returned in impeccable condition at 10:00 on the 27th,, one hour before it was due back, with the fuel tank slightly above the 1/2 mark (I had received the car with the tank at 1/2 and was asked to return the car with the tank at least 1/2 full to avoid extra charges). I was not informed of, nor did I authorize, any other charges and the car rental had been prepaid. Please justify the debit or refund the error.
>> Thank you in advance for your prompt attention.
>> Dr. J Sylvain