Sears Complaint - Beware of Sears delivery!
MAPLE GROVE, MINNESOTA -- When I purchased my dishwasher I was told that they do not deliver on evenings. On top of that I ended up having to pay a $10 CONVENIENCE fee to have delivery on the weekend (Saturday). You are not notified until Friday evening after 6pm what time your delivery window is (and there is no phone number to talk to an actual person ahead of time). So get this.... my delivery window is from 5:15-7:15 on SATURDAY EVENING. Wow, sure am glad I paid a convenience fee for that. I called the salesperson (who is also the manager of the Sears applicance store in Maple Grove in MN) and he said there is nothing that he could do other than refund the $10 fee. He said "delivery is what it is, and there is nothing we can do about it." Wow, that really makes me feel better about having to be home on a Saturday night (and not even knowing until Friday night).
So BEWARE. You will not necessarily get what you are told you are going to get (non-evening hours) and they will use the excuse that there is nothing they can do to help you. Customer ranks LAST.