Stream Energy Complaint - Late Fees Bogus - Natural Gas
ROSWELL, GEORGIA -- I pay all my bills thru a bank bill pay service. never been late on any of them. Until Stream Energy. My bank sent the check to Stream well before due date, but it took 10-12 days to get posted. Stream charged me a $10 late fee! I called customer (no) service and the woman I spoke with (on hold for 20 mins) was unsympathetic and tried to make it my fault.
So they now have my $10 and I will change providers as soon as my 6 month commitment is over. The $10 is not a life changing event, but I refuse to be treated poorly.
Don't switch to Stream!!