CheapCaribbean.com Complaint - Deceptive Practices Rude Custumer Service - Do not book through Cheap Caribbean!!!! - Vacationpackage
Vacationpackage - Complaint
I called to book a vacation and explained I found a better price the representative assured me they would match it, I just had to book online and submit a screen shot of the lower price and it would be taken care of. I booked on a Friday. I had not heard back from them over the weekend and upon calling the 800 number a message explained they were under a lot of pressure due to the recent storms so I waited to call the next week. The lady I spoke with told me you did not receive my email with the screen shot and that it was too late since it was past the 24 limit. I told her I have the email trail and the proof that I submitted it. Upon searching online they always claim to "lose" messages like this. I spoke to many of their customer service reps who were rude and dismissive, the final "manager" David talked over me and talked down to me telling me to "give up" and get over it, there's nothing he could do. I am extremely upset with this company. It seems once they get your money they are done with you. Upon going on the trip the hotel had trouble finding our reservation, the front desk lady said they always have trouble with this company and most everyone who uses them has been unhappy with their services. Save your self the trouble and book with a better company. The BBB gives them a D+ rating!