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CheapCaribbean.com Complaint - Deceptive Practices Rude Custumer Service - Do not book through Cheap Caribbean!!!! - Vacationpackage

Vacationpackage - Complaint
Review by Kbrooks22 on 2010-03-06
I called to book a vacation and explained I found a better price the representative assured me they would match it, I just had to book online and submit a screen shot of the lower price and it would be taken care of. I booked on a Friday. I had not heard back from them over the weekend and upon calling the 800 number a message explained they were under a lot of pressure due to the recent storms so I waited to call the next week. The lady I spoke with told me you did not receive my email with the screen shot and that it was too late since it was past the 24 limit. I told her I have the email trail and the proof that I submitted it. Upon searching online they always claim to "lose" messages like this. I spoke to many of their customer service reps who were rude and dismissive, the final "manager" David talked over me and talked down to me telling me to "give up" and get over it, there's nothing he could do. I am extremely upset with this company. It seems once they get your money they are done with you. Upon going on the trip the hotel had trouble finding our reservation, the front desk lady said they always have trouble with this company and most everyone who uses them has been unhappy with their services. Save your self the trouble and book with a better company. The BBB gives them a D+ rating!
Comments:
Posted by superbowl on 2010-03-06:
Thanks for the heads up on Cheap Caribbean. Not so sure I would ever want to do business with a company called Cheap Caribbean in the first place.

Posted by justthefaxx on 2010-03-06:
If the price had gone up, would you call them to pay the difference? You booked at the agreed price so live with it.
Posted by Kbrooks22 on 2010-03-07:
justthefax- get your facts straight before your respond. a guarantee is a guarantee, if they promote it they should abide it. I'm sure you'd want the same treatment. Unless you work for the company...you sound just like one of their customer service agents!
Posted by The_Judge on 2010-03-07:
I just had what I think is a brilliant idea. I don't know why I didn't think of it before. How about booking directly with the service you want? Then you wouldn't have to deal with cut-rate agencies who provide nothing for your money.

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