DHL Complaint - Poor delivery service and customer service
DHL accepted documents in Karachi to be delivered in Duluth, MN, but they do not service this area. They never disclosed this information when they accepted the package. They supposedly handed over the package to USPS for delivery and did not even used expedited service. DHL generated the USPS postage electronically and initially they kept on saying that it was handed over to USPS. I contacted USPS and they said that they never received the documents physcically. I complained to DHL on Thursday and Friday and they kept on telling me that research department will look into it and someone will call me within 2 hours etc and I never received a single call or email. Over the weekend they told me that they are closed and cannot do much about it and don't know if it was handed over to USPS or not. I complained to the corporate level also through their website and supervisors, but no one contacted me. I couldn't get these documents to a lawyer on time and am in a big fix. I don't have the documents yet and DHL does not know where the documents are and cannot locate it.
I strongly recommend not to use DHL again.