Sony Electronics Inc Complaint - KDL52XBR9 failed LCD screen
My kdl52XBR9 Serial No. 8113672 has been plugged in at my home since 05 Feb 2010, on 04 March 2010 the TV deleloped verticle lines of Green, Blue and Red covering the right Half of the screen. Sony gave me a contact number for a local TV repair, how ever the repair service stated a new LCD screen is the only fix, NO screens are available so my screen can't be fixxed until a new screen can be delivered.. This is supposed to be a "NEW" TV a failure of the LCD screen after 30 days use is a poor reflection Quality Control with in SONY products. I hope someone there in SONY is able to read and understand that I am without the Quality and not receiving the service I have come to expect from the Brand Name SONY.
UPDATE - SONY has agreed to an in Home replacement of my TV with a New TV of the same MODEL. Thanks SONY now I have to wait 2 weeks and then the timer starts again, How long will this one last???
I will update in 2 weeks after receipt of the new one.
Again 30 days after that and finally if I reach 365 days and no problems I will call this complaint resolved.