Air France Complaint - Air France horrors - Lost luggage and no compensation
Is it possible to file a class action suit against an airline? How does one passenger seek compensation for a ruined trip and expenses due to their incompetence?
Air France lost luggage for an entire group of passengers on our flight. We were 12 days without it, and I won't go into how awful and disorganized they were. We even went to the airport - they told us our luggage was in the airport, but they could not locate it!!
Now, I filed my claim vbut they have refused compensation that I am owed. First, no one told me I had to file within 21 days (I filed after 30 days of my return). Second, and Air France representative told me it would be fine to file late, because I had been travelling in the meantime and could not file while I was away.
A letter in the mail: No reimbursement for all the xpenses I incurred for myself and my child due to their losing my luggage. I have to pay for their incompetence. This is unjust.
Of course I will never fly them again but how does this get my money bvack and hold them responsible for their actions?
If you are a lawyer and can handle this I would apprecaite it.