Sony Complaint - VAIO - Disappointed - VGN-NW Series
I bought a Sony computer because of the Sony name and recommendation by the store employee (after I had explained what I needed from the computer – good sound quality for recording music). Not only does this computer fail my expectations for recording music, which are based on my previous older Gateway computer, which unfortunately died, but in addition – the battery life is only a little over 2 hours and the power cord is short (thereby limiting the portability one desires in a laptop); the keyboard is NOT ergonomically comfortable (my hands and wrist hurt after 15 minutes of typing and I make numerous errors because of the spacing of the keys); and the mouse has a delay and stutter problem, for which I have shipped it off to be repaired and it still has the same problem. Now, the on-off button has caved in (I am not one for pushing hard on the keys, or the on-off button). I have advised Sony of the mouse problem (again)and the fact I am extremely displeased with this product; the reply received was polite, but not sympathetic and ended with “Thank you for choosing Sony.” Not an exactly an appropriate ending for a response to a harsh complaint letter. This computer cost $900. Do I feel ripped-off? Yes I do.
So, if you type a lot, want a laptop that is portable, record music, and don't want a temperamental mouse - this is not the computer for you.