Pep Boys Complaint - Overpriced, Ripped-Off and even Destructive!
MOORESTOWN, NEW JERSEY -- In January 2010, I went to a Pep Boys in Moorestown, NJ to have my front brakes done and one side of my wipers tightened up. I understood that the rotors would have to be surfaced and I expected to pay around $300. Instead, What I got was presented with was a $500 plus bill. Then I was told that a Ball Joint needed replacement and would cost another $500, which I declined. They forgot to repair the wiper, but they did and soon after it broke again. They had trouble closing my hood, which worked fine when I came in. They could not repair it, stating that it was broken when I came in, which it was not! Now my hood will not lock and is visibly open but attached only by the safety. My wiper does not work! And worse yet, my steering wheel veers off to the right like crazy, which was never the case when I drove in. These people actually did far more damage to my car then repairing it! They are a disgrace and a joke and I will never go back there again!