Neiman Marcus Complaint - Louis Vuitton Repairs
MCLEAN, VIRGINIA -- I had called NM about 3 months ago and asked to speak to someone at the LV accessories department, and a young woman answered, I asked her the guarantee on a LV bag, wallet and key chain I had purchased there 10 years ago, She told me they do repairs that were to be sent out and she would give me the price once I arrived at the store. Very cordial and nice over the phone.
Two days later I was in the area and thought I would drop of my LV to be sewn before the little tear got worse. I too was looked up and down, (I was dressed professionally for my job). And had to walk up to someone for assistance, This woman gave me a totally different story than the one I received over the phone. I walked in NM proud I was able to repair my LV that I care about and walked out with my head between my legs, I felt like I was about to cry. She was loud so I talked even lower to a whisper to get her to lower her volume, No she knew what I was trying to do and got louder. I finally just asked her to lower her voice, and she said this is the way I talk. I said that is not so I spoke with you over the phone and you were very pleasant. I said please, you are embarrasssing me with your tone of voice. She ignored me and kept repeating herself as to why they would not repair my LV's. (because they were so old and and the thread was hanging over an inch. And referred me to a shoe repair shop. I am afraid to visit and go window shop in that store anymore.
Not a happy customer, I will purchase and pay the extra tax when I am in CA. for a visit. When strangers ask where I got my LVs I tell them at the LV store in Tysons II, Do not go to Neiman Marcus. (Very rude and tacky)
I work in marketing and sales and Wow was I blown away! Go back to the basics and get more sales training!