XM Satellite Radio Complaint - XM Radio the worst 3 days of hell
My wife recently got a new Honda and it came with a FREE 3 months trail of XM. I called to get the service and after thinking I had setup the account the nightmare began. I had to call back several time the first day of service cause the radio was not getting the service. I was on US95 in a wide open area and it still never worked. Customer service was terrible. But it get's worse. After many calls over the next 2 days with no help and spending more time with XM than my family I decided to cancel the free trail service. Then I found out they had put me in for a year of service with prem. with prem. and started to charge me and but they didn't give me any service at all. I was transferred 3 times to try and cancel service and the customer service people were nothing but rude. The 3rd person was nice except she really tried to just keep adding a 1 yr of service for 109 for the prem package. But I had to explain over and over I wanted nothing to do with XM after just 3 days. It was like trying to leave a cult. A consumer should be able simply call and cancel service after they verify there info, not be forced to be harassed to keep something they don't want. I am send complaints to Honda to let them know what is going on and to the better business burea for a company charging for services they didn't render.
I was told Sirius bought XM but the XM rep's and service is nothing like Sirius. I never had a issue with Sirius or there service. So even though they maybe the same company I wouldn't ever think about XM again. I would rather rip the radio out of my Honda pilot and put a little Sirius receiver in. I haven't talked to Sirius about this issue but I hope these customer service rep's are not working from them. It was a nightmare and in the end after many times on hold I have been told I will receive a refund of the charges they took out for my Free service. So far not here yet.