Amerigas Complaint - Amerigas, the "law-abiding" ripoff artists
MCFARLAND, WISCONSIN -- Amerigas is by far the worst company to buy LP from. They are extremely unprofessional and are very discourteous as well. In plain English, they just don't care about you or your situation, they only care about how they can suck more money out of you.
I ordered a larger tank back in October of 2009, and was told by a manager, they would have a tank to me in a week or two. We discussed that because the house is nearly 3700 square feet, I would need a larger tank as the one I had was only 250 gal. We agreed they would bring a 1000 gal tank. We also talked about the fact that I live on a steep hill, that it would be wise to get the tank delivered before winter when it's difficult to get up here. 2 weeks went by with no tank, I called and the manager again said "we'll get a tank out there next week for sure". Another 2 weeks went by with no tank and again I called, and again the same response. About the 2nd week in December I ran out of fuel which also happened to be our first major snowfall and they balked at having to come out and refill my tank. I was out of gas for 2.5 days and the temp inside was down to 48 degrees! When I told the receptionist, she said "i don't care" and that I should "get out there and shovel my driveway so they could get up it"! My driveway is about 200 feet long with a 60x90 pad at the top on a 45 degree incline. It would take a normal person days to shovel and she knew it.
Aside from all of this BS, the price per gallon in October was $1.39/gal and the price now is over $2.39/gal. If they would have brought me the tank they had promised in October, I would have paid $1,112 not counting taxes and fees. Instead I've had to fill now 3 times going on 4th and have already paid $1350 and I'm now currently at 5% in my tank and will have to fill again for another $500+ to get through this winter. I figure they will cost me just over $1,000 before its all over and when I speak to the front desk lady she tells me "i don't care". I told her I was instructed by Energy Assistance to file a complaint with the Public Service Dept. and the BBB and she again said "i don't care".
Through many phone calls and emails, I have figured out why. They are not regulated at all! I was told to file a petition and send it in to our legislators to get the propane industry regulated by our government. So if any of you feel you've been cheated or taken advantage of, it's up to us to send letters to our local legislators to get them to take some action and help protect us. If there were fines in place for instances like this, they wouldn't be doing what they are, and people would be losing their jobs over this lack of customer service.
Trust me, Amerigas knows exactly what they are doing and like the lady said, "they just don't care".
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