Purity Products Complaint - You'll Be Sorry! Act Immediately To Stop This Scam!
On 03/07/2010,I called a radio station to take advantage of a free 1 month
supply of a fish oil-vitaminD3 combo. I had to pay a4.95 S$H fee, to get the product, so I used my debit card. DUMB!!!!!!!! After doing this, I was informed, by accepting this offer, I would be shipped a 3 mo supply every 3 month I explained that I was a low-income person and preferred to place my own order when I could definitely afford to do so. The person I talked to said I would have to call to cancel. I called, the number was no longer in service. I thought ",Oh no, I feel so dumb, I think I've been scammed."So I got online, keyed in Purity Products scam. CONFIRMATION, I'D BEEN SCAMMED!!!!
So I called my bank and had already been charged for shipping and handling, so I lost my debit card and reported it, went to my bank and changed my account number.
So I'm only out 4.95. This was a lot of trouble but it could have been worse, a valuable lesson was learned for $4.95, for which I'm grateful.
Company Response on 3/9/2010:
Dear B.B. Belle,
After reading your complaint we would like to start by apologizing for your frustration. We would also like to provide you with contact information for our Customer Care Management Team. They are eager to resolve this issue for you. The Toll Free # is 1-888-769-7873 Ext. 5023 Joel Joseph, who is our Customer Care Manager or Email firstname.lastname@example.org.
We work very hard to accurately present our promotions, fully detailing the benefits of the product as well as the specials. We also record all phone calls and so we can go back to make certain that the offer was accurately explained. We are extremely confident in the quality and efficacy of our products and would not want any customer to miss out on the opportunity to try a free bottle. You are never obligated to receive future orders. Purity Products has been in business for over 17 years. We are a leader in the industry and we maintain an A+ Rating with the Better Business Bureau due to our Strong Commitment to Customer Service and because we quickly resolve any customer issues.
We respectfully ask that you please contact us again and we will make certain that this issue is resolved to your complete satisfaction.
Thank you in advance.
Quality Control Manager
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