PC Tools Complaint - Impossible to Cancel Automatic Annual Renewal Fee
SAN FRANCISCO, CALIFORNIA -- If you purchase a software license from PC Tools, be advised that it will be difficult or impossible for you to cancel the $29.95 automatic renewal. The company's telephone number does not work, and email to firstname.lastname@example.org bounces back. The telephone number of the company's San Francisco office is also unlisted. I am unable to access my account online because the system claims not to recognize my email address, even though I just received an email from them.
I just filed a complaint with the Better Business Bureau, but the company is officially located in Ireland, so it will probably go nowhere.
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