Mexicana Airlines Complaint - Mexicana is the worst - horrible customer service and bad experience
I had the worst experience ever on Mexicana airlines. I paid for an business class seat and when I got on the plane the seat was broken (wouldn't recline and the foot rest was broken). I wrote the airline asking that they offer me a full or partial refund as my seat was broken. Here is the response I got - please note they ADMIT the seat was broken! WORST AIRLINE EVER - WORST CUSTOMER SERVICE
Dear Ms. Green, Thank you for the time you have allowed us to review your claim. On behalf of Mexicana please accept our sincerest apology for the inconveniences you may have endured on the Mexicana’s flight MX946 upgrading to business class. We strive to provide excellent customer care to our passengers however in occasions circumstances beyond our control may hinder our objective.
After a thorough assessment in our internal records we found that a little situation happened with the footrest of your seat. However, you were given an excellent business class service to compensate for this situation Based upon the above Grupo Mexicana must respectfully decline any kind of compensation or refund. For your information, we have forwarded the comments you kindly sent us in regards of the inconveniences with the footrest on your seat to the corresponding management offices to review this situation and prevent this kind of incidents from repeating. Grupo Mexicana strives to deliver excellent service to its passengers and this incident is not representative of the service we are committed to.
Ivan Saldana Customer Relations Analyst Mexicana USA & Canada