Express Script Complaint - Express Script is Dishonest
PHOENIX, ARIZONA -- Express-Scrip is a crook. My doctor faxed some prescriptions to them. I called them and have it cancelled all the orders, since the copays were too high for brands and I was looking for generics. Express-Script sent me all the medications anyway and charged my card. Once it sent, no returns or refund. I called Express-Script several times and they claimed I never called, how convenience. However, I received two letters in the mail from Express-Script saying that they have received my request to recall the prescriptions. They were able to explain the letters away. They said the letters were to confirm that I have requested copies of my prescriptions. If I wanted copies of my prescription, I would have requested it from my doctor. Why should I request it from them and wait for them to mail it to me? If you check online, there are a lot of complaints about Express-Script dishonesty. Your best bet is to use Medco or your local pharmacy. Stay away from Express-Script.