Home Depot Complaint - Faulty Granite Undermount Sink Installation
NEW YORK -- As part of a total kitchen renovation in 2007 Home Depot supplied and installed all the cabinetry and granite counter-tops. In upstate NEW YORK all HD granite is supplied and installed by INNOVATIVE STONE'S Syracuse NY shop.
Two years after the granite and undermount sink were installed a 1/8" gap developed between the sink and the granite, water was leaking into the cabinet. An inspection under the sink revealed why this occurred.
The sink clips holding the sink to the granite were:
1) too few in number (compared to sink manufacturer recommendations)
2) the clips were bending due to being flimsy and too few supporting the sink
3) the clips were not evenly spaced around the perimeter of the sink (per the sink manufacturer's recommendations)--there were no clips across the entire 36" front of the sink
4)some of the clip screws had loosened due to waste disposal vibration as the screws had not been dressed with Locktite or even silicone caulk.
Clearly this sink was improperly installed.
When I contacted the selling HOME DEPOT on Washington Ave. in Albany NY I was curtly told it was past the 1 year installation warranty and there would be a $250 fee to reset and recaulk the sink.
After many calls to HD's Atlanta headquarters HD agreed to reset the sink and absorb the $250 fee.
The same people from INNOVATIVE STONE reset the sink. After they finished I again viewed the underside of the sink. All the initial install faults described above were still present --my sink is certain to fall again!!
I sent an e-mail with pictures to the regional HD installations manager and to HD Atlanta.
After several weeks I received a call from INNOVATIVE STONE'S Syracuse NY shop stating my sink was installed properly, and this is how they install all their sinks! Subsequently I received a letter stating the same from HD Atlanta.
SINCE HD ATLANTA -CORPORATE- SAYS THIS SHODDY DEFECTIVE GRANITE / SINK INSTALL MEETS THEIR "STANDARDS" MY RECOMMENDATION IS TO SAVE YOURSELF A TON OF GRIEF
---DO NOT BuY HOME DEPOT GRANITE---
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