Consumer Cellular Complaint - Unfair non-disclosures and handling.
PORTLAND, OREGON -- 4/28/2009 I went online to order cell phone service and make comparisons.
I found Consumer Cellular and ordered. They neglect to inform you that they have zero, zip, nada, free minutes either nights or weekends or between phones. So I cancelled my service on 5/18/2009. There policy is 30 days. They did not send a Return shipping label so that I could mail the phones back to them. They ship the phones already activated so they are sure of getting there $35.00 per phone activation whether or not you ever use the phone. They credit this as soon as they receive the phones. They have on my account message board that I was to have called back but lo and behold they have no record of me calling back. To make a long story short they will not send me a Return Shipping Label and therefore I am out $70.00. Just an aside with doing business with this company I received my first bill closing on 5/11/2009 with a due date of 6/2/2009. Nice Huh!