Expedia.com Complaint - They screwed up and still will not refund my money
I booked a flight for employee for February 2010. Expedia's own website confirms this. However they sent an e-mail that show flights for March. I printed this e-mail and gave to the employee I booked the flight for. I did not realize that Expedia had sent an inaccurate e-mail as I confirmed my accuracy while at the Expedia website. When my employee showed up to board the US Airways flight he was refused boarding and told it would cost $100's to change his flight.
I have now spent well over an hour and spoken with 3 different people at Expedia. The first person (named AJ) dropped my call after 10 minutes. The 2nd (named Stephanie) kept me on the phone for more than 30 minutes going back and forth with US Airways. Eventually she agreed that Expedia screwed up but would not refund my money. She said that US Airways had my money and they would only provide a credit. I told her that Expedia screwed up and I did not care who had my money. Expedia is responsible and owes me a refund. I insisted on speaking with a Manager and was 1st told that was not poossible. When I insisted she eventually said I would have to wait until one was available. I said No, she could have one call me. She said that was against Expedia's policy. I said I did not care what their polocy was, she could walk over to a manager's office, provide my name and #, and have them call me. Eventually she agreed. However now hours later I have not received a phone call.
So I've called again and now spoke with Dorothy. I have another 1/2 hour wasted and still no resolution. I am writing this as I wait even longer. Dorothy has told me that US Airways claims my employee was a "No Show". Hardly, as my employee called me from the airport. She then tried to tell me that I booked a March flight. Once again, wrong - Their own website shows the February booking. She insisted she was right and apparently would not even look at their own website. I insisted on speaking with a Manager. I have now waited another 10 minutes and no one has come to the phone.
Let me be clear. The term Customer Service and Expedia cannot be used in the same sentence. Customer service does not exist at Expedia. Expedia will not take responsiblity for their own error and so far refuses to issue a refund for their own mistake. DO NOT EVER USE EXPEDIA! I SURE AS HELL NEVER WILL AGAIN! In the mean time I will contact my credit card charges and dispute the charges. I think 1 1/2 hours is enough time for me to waste simply trying to get Expedia to correct their own error.
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