Toyota Motor Corporation Complaint - None caring - Auto loan
CAROL STREAM, ILLINOIS -- I was a co-maker for my son on his Toyota auto loan. Things started out good but then he moved to the east coast and got an apartment with friends.
The friends all bailed and left him with an expensive apartment. It took most of his money to have a place to live and he stopped making payments. He was 3 months behind when I found out about the situation.
We got the loan caught up quickly. I asked Toyota why I didn't receive a notice at the address they had for me, they told me that they are not required to notify me at all. That that is my problem not theirs. They refused to correct my credit and therefore crushed my credit that I had spent years correcting after a tough financial divorce. I filed a complaint with the BBB and after months received a notice that they would do nothing.
I understand that my son should have told me that he was behind and I would have made the payments on time. So out the door went my credit.
My son moved back to the midwest after a year away and continue to make his payments. Then he lost his job, so I started making his payments. Having to give him money to survive until he could find a new job.(he started back to school so he wasn't eligible for unemployment)The payments were made before it would go past 30 days. Once he paid on line and hit send, a few days later he looked and they said the payment didn't go through so therefore again, another 1 times 30.Now they start calling after it's 2 weeks past due and I tell them that the payment will be made by the 15th of the month. His payment is due on the 19th. That way he won't go past 30 days and show as a negative on both of our credit reports. Trouble is that after I tell them when it will be paid, they continue to call and call and call. Asking me the same questions over and over again. I tell them to look at the past payments and they will see that the payments have been made on the 15th for the past months. I was told by their representative that they can call me up to SEVEN times per day!!!
According to the Fair trade commission, they cannot MAKE FREQUENT CALLS TO HARASS YOU. To me to call so many times, this is harassment!!!
They basically show that they don't care, you would think that with their recalls they would try a little more to be consumer friendly!!!