Mexicana Airlines Complaint - Worst flight ever

Complaint

Review by whatavw on 2010-03-09

Concerning our returning flight from Mazatlan through Mexico City to Miami on Feb 14 2010. This flight was the worst flying experience ever. I commented to my wife that I didn't like the pilot’s actions even as we taxied on the ground to the flight line in Mexico City. As we lifted out of Mexico City the plane banked hard left and right to the extreme, more than I've ever experienced in all the flying I’ve experienced. Most of the rest of the flight was uneventful until we with no warning began a rapid decent. Everyone in the plane had fear in their eyes; we all looked at each other as the plane kept descending at an alarming speed and rate. The attendants with their food carts were struggling to keep them from sliding down the aisles. There were no lights visible outside the cabin to really get a reference on how fast or what angle we were flying at, but is was long and scary with no announcements. Finally the seat belt sign dinged and light indicating the pilot was if not in control, at least conscious. We finally landed uneventfully and as we exited the plane the cockpit was locked, the flight personnel obviously didn't want customer feedback upon their exiting the plane. Was it pilot error, did they over shoot Miami? Was it an avoidance maneuver? Did this act actually save the lives of all the passengers? We'll never know, but Mexicana is on my List to stay away from. "Don't drink the water or fly their airlines." On a nicer note, their food is excellent. Perhaps they should be in the catering business.

Comments (5)

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Comments:

Posted by Hugh_Jorgen on 2010-03-09:

I would imagine in both cases (takeoff and landing) the pilot in command was simply following the directions they received from air traffic control.

Posted by Ben There on 2010-03-09:

I agree with Hugh. Pilots don't make up their own moves - they are done as requested by the ATC, especially near busy airports like Mexico City and Miami.

Posted by PepperElf on 2010-03-09:

"and as we exited the plane the cockpit was locked"

and do you think ANY airline is going to let you into the cockpit to chew the pilots out?

Posted by littleyaya on 2010-03-09:

Since 9/11 all airlines instruct the pilots to lock the cockpit.

Posted by justthefaxx on 2010-03-09:

Ask to fly the plane yourself next time.