Whirlpool - Defective Washer - Poor Customer Service
At the end of January, we had a issue with our washing machine and I contacted Whirlpool customer service. They gave me a number to call to set up a service call. They came out the following week, looked at it and said the softner switch needs to be replaced. After a week they came back out and replaced the switch...still didn't work, so they ordered the timer. After a week, I called and they said they haven't received the part yet from their supplier so they would call Whirlpool to have it overnighted. This was on a Monday. By Friday I had not heard back from them so I called Whirlpool, they had no record of a part being ordered and contacted the service company. To much frustration, I told them I didn't want to deal with that service company any longer so Whirlpool had the part overnighted to me instead.
Once we received the part, I used Whirlpools website and scheduled another service call to have the part we received replaced. Another week goes by, someone came out and looked at the washing machine. They did a diagnostic test on the machine and said it wasn't the timer but the load selector switch that needed to be replaced. Here it is, the second week in March, 7 weeks later, and they came out to replace this part... still doesn't work. The technician "thinks" it's the softner switch...the part that was replaced the first visit back in the beginning of February.
We have been more than paitant, and when we contacted Whirlpool to complain that no one seems to know what the problem with our washing machine is and that we just want to return it for a refund....they said that they need to try and fix it first....hum.
How long does it have to take to fix something before Whirlpool will acknowledge that it is unfixable and they need to just replace it? After speaking with a customer service manager, we still are in the same situation that we started with. They don't care that we have had to use the laundry mat for the past 7 weeks!! They were extremely unhelpful and don't stand behind there guarantee.
We will NEVER buy a Whirlpool product again...that's my guarantee.
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