Efaucets.com Complaint - Too many issues with efaucets
HAGERSTOWN, MARYLAND -- I have ordered 3 Moen faucets from efaucets.com and a shower valve. The two faucets and valve arrived within a few days. One of the faucets could not be installed because it was missing pieces and the valve was not the right item. I don't know who to blame. Moen's customer service was great and sent replacement times without causing any further aggravation. Although, the project completion was delayed. Returning the valve to efaucets was a hassle. I did not want a replacement, but they sent one anyway. I was told that if I want to return I need an Return Authorization number and pay for it myself. The third faucet did not arrive within a few days. When I called, I was told it was a "special order". Initially, when I ordered it, the website stated it was in stock, but I double checked with the sales person who also said it was in stock. If I had known it was not, I would not have ordered it.
I was then told it would not arrive for another few weeks. I had to cancel, pay a fee, and order from another website Irawoods.com that I have ordered from before and not had any issues.