Lexmark International Group Complaint - We Bought Problems with this Printer
LEXINGTON, KENTUCKY -- We bought a new Lexmark printer (model X2670)for our pc. It worked fine for about 6-8 months and then we started getting an error code (clr20r3)on booting the computer and on trying to use the fax or scanning mode. We uninstalled the software and reloaded it to no avail.
We called Lexmark and spoke with Joseph for the better part of an hour. We permitted him to have remote access to our computer (while I bit my fingernails!)and he tried to reload the software to no avail. It ended with him wanting to restore my computer back to the time that it worked, which I did not let him do, due to all the important documents I have on my computer. He ended up saying that this was a Microsoft problem. Hasta la Vista with the problem unresolved.
We took the printer off and loaded another HP printer and I have no problem with it. My husband (somewhat of a guru) says it is not a Microsoft problem. By googling the issue, another person described the same problem as a software flaw. Makes sense.
Here is my bottom line: I can't use the printer and Lexmark can't fix it. If Lexmark can't fix it, why are they selling it? What recourse do I have on this computer to combat a software flaw. I'm not happy with Lexmark as a product.