ICICI Complaint - Car Loan Verification Department Sucks - CAR LOAN

Complaint

Review by Mridul on 2010-03-10

Hi All,

I don't know if this is correct place, however I would still post my issue since 'ICICI' plays a role.

I applied for a Car (Chevrolet) Loan via ICICI. The loan amount was a mere 3.2L. I submitted over 100 xerox copies of documents, my past 2.5 years of employment papers, this n that.

Where am I stuck? The person from ICICI (or the agency ICICI hires) went to the WRONG address for my verification. Now, I'm single and I stay alone. Where I live, it has been over 2.5 years and everyone knows me in the building for obvious reasons. The verification guy went to the wrong address and marked my FI as negative. I re-requested it and this time he entered the wrong address again! I assisted him in going to the correct address, and again he marked me as negative! I verified from every neighbor in my building, all of them were away to work. And the comments that this guy put in his notes every time was
"The guy has left the building 2 days ago".

Now,
1) When first time, he entered the wrong place, how could he write "I left 2 days ago"? (even if I did leave)!!
2) Howcome he wrote the same damn comment AGAIN when he entered the same address

My question to ICICI persons:
1) Are these persons your own? These so called uneducated and absolutely lunatic people
2) If not, then they are from some agency that you hire. What is your criteria for making a contract with an agency for the verification process? Or do you have none at all?
3) On what basis, are these persons given information for verification?

or is this just some "layman's work" or some "jugaad" thing keeping which in mind does ICICI hire/employ agency/persons for the verification process?

I have taken a leave today, in spite of urgent work, sitting back home like a stupid person, and finding EVERY SITE on which I can tell people, what ICICI does!

No matter what comes to this country, the service is as bad as a road-side dhaba. And its painful to see, ICICI BANK is no damn different!

Thanks ICICI, these are the reasons why people from outside laugh at India and its services.

Forget them, I am laughing myself to be a part of the country where a bank like ICICI truly harasses people and kills their time n money for nothing at all!

ICICI ..... YOU SUCK!