Disney Cruise Line Complaint - Disappointed in Disney Cruise Line
CELEBRATION, FLORIDA -- A February 2010 4 night cruise on the Disney Wonder left us wondering why we spent so much money for such shabby service and conditions. We purchased a veranda stateroom (one of the costliest categories) and were unable to use the veranda because of two chain smoking neighbors in the upwind cabin. The smell of smoke was there from early in the morning and lasted to well after midnight on each of our four days. Disney had no other similar staterooms available and would not credit us for a veranda we could not use because our kids have asthma. Their policy allows smoking on verandas which is not the case in any of the other Disney properties. I have come to find out that many other cruise lines have non-smoking verandas but not our kid oriented Disney Cruise Line!
Shame on Disney for allowing this policy to stand for the ability to sell more staterooms at the cost of their other passengers safety.