Verizon Wireless Billing Complaint - Verizon-The Black Hole of Customer Service
HYANNIS, MASSACHUSETTS -- My complaints w/Verizon are legendary w/my friends & family. It took me 2 yrs of calling to get the matter straightened out. I finally got to the point where I would ask the person to whom I was speaking, "This is not a trick question but, Why is Verizon in business?" No one ever gave the right answer which is, "To facilitate communication." Period. Anyone who has had a problem knows that to communicate w/Verizon is like going to hell! Every time I spoke to a CS rep, I was assured that problem was solved & then I would get a bill 2-3x what I expected. I cancelled my Internet service & they had the gall to charge me for that even tho I'd had the service for years. They had told me in several calls that my monthly rate was $29.99 per month. Every month I was getting a bill for $49.00 since they added services I never ordered. I cancelled the service & went back to Com-cast, for $24.99 per month, & have not had a problem in a year. The the cell phone billing problems went beyond belief which I tried to clear up for about 2 yrs. Finally, I got it straightened out but I'm still furious. Much as I hate them, Verizon is, unfortunately for me, the most reliable service where I live.
I am living for the day when I can get another cell phone service w/the same kind of quality as Verizon. When that day comes, I will cancel Verizon cell service asap. I have a good friend who is now going thru the same hell w/Verizon re her bill.
She has my sympathy as does everyone who has tried to deal w/a bill problem. Verizon should be reported for their lack of customer service.