US Airways Master Card - Juniper Bank Complaint - US Airways MasterCard - Juniper Bank is not providing acceptable service
After reading all of the negative reviews for US Airways MasterCard through Juniper Bank I had to add mine as well in hopes of informing other potential consumers of this company's terrible customer service and bait and switch marketing tactics.
This is rather long, so in short, this company's customer service is terrible when compared to AMEX, Discover, BofA and AT&T Universal. Also be aware what they advertise is often not what you get and there is no way to fix it.
I reviewed my options very carefully prior to selecting US Airways Platinum MasterCard (by Juniper Bank). I have been w/ AMEX, Discover and AT&T Universal Card for 6-12 years, however selected this card due to my regular travel with US Airways.
In short; the miles program is not overly aggressive and does not begin to make up for the terrible customer service and faulty program advertisements. I've been polite and slow speaking, however each time I've called with simple questions I've been met with little knowledge and confusion within the customer service dept. I've even spoke with management(Employee ID TPMRSS) and unfortunately found the same thing of this off-shore customer service dept.
I very specifically selected this card by its benefits however was not provided the benefits explained on-line and by customer service. When attempting to "fix" these differences I've been told the benefits are only available upon the credit departments approval and unfortunately I wasn't approved for what was advertised and it cannot be reviewed at this time. My only option is to wait 6-8 months (which I was first told 6-8 weeks) until the system automatically reviews my account. Additionally I would have to pay an increased annual fee and would need to have at least a $5,000 credit limit to receive the benefits advertised. It's worth noting my credit score is 790, I have little to no outstanding revolving debt and my other credit card limits are $12,000, $15,000 and $25,000.
BE VERY CAREFUL if selecting this card. After you sign up the service becomes terrible when compared to any of the competitors I have mentioned above. You are stuck with either cancelling the card or using it less while still paying the annual fee despite making them money with each transaction.
RTG - Phoenix, AZ