ICICI Bank Complaint - Apathetic and red tape attitude, ICICI bank NRI customer service
BANGALORE -- I opened an NRE account with ICICI Bank Kormangala Branch, Bangalore. I requested for a mandate ATM card for my wife in Jan 2010, which was delivered in time by courier. However, the PIN for the card was never received. So my wife could not use this card, and I had to postpone money transfer to this account from Singapore. On a recent trip to India in 2nd week of March, I contacted the customer service to issue the PIN to her. The reply I got was that her card was deactivated and she had to contact customer service to get it activated. How would she get into phone banking without her ATM PIN? Any way, after much run around, Someone gave me a number in Hyderabad, and they advised me to put in a request through netbanking for activation of the card. I did so, but received no reply to my e-mail. Only thing written was "status of request not known, send e-mail through mymailbox."
I contacted customer service from Singapore through a toll free number, where I was informed that the card was activated but for issue of PIN, I'll have to contact Hyderabaad. I rang up Hyderabaad on my own cost, where I was repeatedly put on hold for a very long time with the plea that there system was running very slow. After much wait, I was informed that they could not generate the PIN as it was only an ATM card. They also could not take a request for PIN from me and my wife will have to contact them. The PIN will be sent to my wife's communication address. I informed that my wife is working and anything sent by courier was likely to be missed (as apparently happened with the PIN mailer first time), so could they please instruct the courier to contact her on her cell phone before coming. I was informed that this could not be ensured.
So, I cannot be informed about the PIN for my own account, delivery of PIN to my wife cannot be ensured, and in effect, the very purpose of opening an NRE account is defeated. Disgustely, I sent in a request to close the account, and decided to use another bank.
My advice to other NRIs considering using ICICI bank for opening NRI accounts is : be aware. It is the worst service and cooperation that I have ever encountered.
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