Nike Complaint - Should I Shrink Myself?
KOTA KINABALU, SABAH -- I bought a sports bra just 3/4 days ago, on Sunday night (Mac 7th). I hadn't even thought of trying it on before purchasing and to only find out that it won't fit when I finally put it on this evening for jogging. I was shocked! mY bad, that I took for granted that all M's fit me. but anyways, to recalling that night, none of the Nike staffs even asked what size I want or suggesting me to try it on first. Adding on, it meant that they're not experienced at all in their own products to know what sizes should fit the customers AND purely unsatisfying service because SHE did not give any kind of service besides takin whatever in my hands to the counter. (Why the heck did I even gave them business?!)
Ok, here's the saying, "Customers are always right". We all know why. Simply because we can say ANYTHING RIGHT. I can say that the sales person did not do her job properly..I buy sth, put it away and forgotten..i have a busy job, I was tied up and thus,, etc etc.. I can also say that IT WAS JUST THE 3RD DAY LAST NIGHT OF MY ELIGIBLE TO EXCHANGE! The ONE day even counted when it meant losing a brand reputation and possible business loss?? Remember the power of WOM (Word of Mouth)Yes, I am not satisfied.
When I went over tonight, and talked to the salesgirl who 'served' me that Sunday, she called her 'Supervisor' by phone and I can tell she was tellin her a whole lot of reasons and rubbish that I cannot exchange. I was thinking then, 'if she was smart and knows how damn important brand reputation is, she'd let me change'.I mean, what the heck, the product still smells new, barely gone anywhere, done anything etc. what problems would the exchange can cause?? but here's what the salesgirls said, "we can't change it for you because it has already been key-ed-in into the computer" it'll mess up the stock" now, tell me, what can't a computer do? Isn't everything computerized and it is technically, practically, theoritically arranges EVERYTHING for the STOCK 'MESS' at the click of a damn mouse! Isn't it??
I can give a good reason why the 'Supervisor' or boss didn't allow the exchange. BECAUSE THE STORE IS NOT MAKING GOOD SALES. full stop. She didn't want to take the risk of not being able to clear stock. Think again. There will be a lot MORE stocks you wouldn't be able to clear by month-end or year-end. C'mon, if your store was making good sales, you wouldn't mind the exchange..regular customers, regular sales = confidence in your store. I know they are bound to policies. Again..ONE day??? What am I goin to do with the sports bra which doesn't even fit me?? I can just donate it back to the store, if you know what I mean. Shrink myself to fit in perhaps. "haha". I don't know. I'm wrong in a way. but I'll let you think bout the situation.
well, no more a Nike regular I am!