Quark Expeditions Complaint - Bad business practice
I booked my trip to the Antarctica via Natural Habitat, a year in advance. Quark Expeditions runs the trip. I wanted a single supplement but it was too expensive. So I took an expensive cabin with an assurance from Quark that I would only get a room mate if she paid the same as me.
The last week before my trip, I was informed that I had a room mate. I found out that in order to fill up the ship, Quark Expeditions were giving away spaces at half price, plus free airfares, plus a free trip to Iguasu Falls. I found out that my room mate paid $3890 less than me for the cabin. I don't mind the freebies that she got. I mind the fact that Quark broke their promise.
I felt it was only fair that I should pay the same as her. But they refuse to reimburse $3890 to me. Instead, they offered me $400 to keep me quiet.