Priceline.com Complaint - Seat Trick
I purchased tickets from Priceline.com for a flight three months in advance, but when I checked in I was surprised to find myself on standby waiting at the gate. I spoke to the attendant who said the airlines oversell and that I should have requested a seat assignment when I made my reservation. Ridiculous, obviously I want a seat when I spend $300 on a flight. I know some claim this is the airline's fault...but check this out!
Today, I was JUST about to purchase another set of tickets from Priceline when I realized that they had listed their seat assignment map as "unavailable" for all FOUR of my flights. Intrigued, I visited Orbitz (a similar travel website) and searched for the same exact flights, went through all of the preliminary booking questions, and AHA...was able to reserve a seat on all four of my flights! The ticket was $7 more, but for the peace of mind and ease of travel it provides..I went for it.
I assume Priceline penny pinches and is lowest on the airlines' radar for customer service... But when I spend hundreds of dollars, I expect a place to sit on my flight. After all, isn't that precisely what we're paying for?
More Reviews on Priceline.com: