Bally Total Fitness Complaint - I would never in a million years sign another contract with them!
This company is simply into taking your money! I signed a 3 year contract, with 2 years paid and the last month free. Within 6 months of me joining, they closed the gym by my house! When I asked to get out of my contract because of it, they said that the gym has to be more than 20 miles out of your radius! So, I paid for 2 years, not going because a 20-30 minute drive (depending on traffic) to go to a far inferior gym was simply not worth it. I did get the 3rd year free, but SUDDENLY, I received a letter on Feb. 1st that they were going to start charging me again on Feb 21st unless I notified them. I called them, and guess what? I was told that I need to send a letter! So, I sent one certified and they received it on the 12th, which they claimed that they didn't get it till the 19th. They charged me anyways! So, I call again and, I'm informed that they needed 10 days notice in order to cancel, which was not stated in the letter. How will I get my money back you ask? I have to send a letter with a request for a reimbursement and my signature!
SIMPLY JUST STUPID PAPER SHUFFLE GAMES! Trying to discourage people by making it work. I couldn't be more irritated. I would never in a million years sign another contract with them!
I sure hope that they're customer service employees get paid a lot because they must deal with irate people all day long!!!