Gold's Gym Missoula Complaint - Bad Service
MISSOULA, MONTANTA -- I have been a member of different Gold's Gym locations for about twelve years and in my opinion I have never dealt with a more incompetent group of people than management and ownership at the Missoula, Montana location. I cancelled my membership in October giving thirty days notice to the manager in writing. Apparently that notice was lost as my membership was not cancelled even though I had opened a new membership at a different Golds in another state. So I realized I was being charged for two different gyms and called the manager. I explained the situation and she said she didn't know anything about me giving notice. I told her I gave it to the other manager and that perhaps he had misplaced it. I asked to speak to the owner and was told he would call me. She also said she would cancel my membership and I asked her to send me notification of cancellation to my e-mail which she agreed to do.
Two weeks later I still hadn't heard back from her. No e-mail confirmation, no call from the owner and no call back from her despite leaving two voicemails at her office number. I finally got a hold of her only to be told that she lost my e-mail address and she was just waiting for me to call back (despite leaving my hone number on the two voicemails.
She went on to say that were not going to refund my overcharges and that I should feel lucky that they cancelled my membership without notice (again, I had given notice back in October). She also told me that I would never see a cent and then hung up on me.
As mentioned earlier I have been a member of Golds Gym for a long time and I have never been treated like this. I was not surprised when I googled Gold's Gym Missoula for user reviews and found out all the reviews were really bad and that all had the same complaints about billing practices.
I have never had an experience like this with any Gold's Gym or other gym for that matter. I travel a lot and have used gyms all over North America and this is by far the worst I have ever dealt with. I would strongly suggest to anyone looking for a gym in Missoula, Montana that in my opinion, they should look at the YMCA or any other gym and save yourself a tremendous amount of unnecessary grief and stress.