Best Western Hotels International, Inc. Complaint - Danger and Stolen Items
AMARILLO, TEXAS -- About 20 employees staying at the Amarillo Inn on Coulter Blvd. in Amarillo, Texas. Oct. 13-18,2004.
One employee noticed a custom-made silver lapel pin was missing and reported it to the front desk on Sunday. Monday morning, when the manager (Paula) was on duty, she said she had not been informed of the incident. Four other employees that were also waiting to check out said "wait just one minute..." and reported that they also had items missing from their rooms.
On returning to the corporate office 8 of the 20 employees had a report of something wrong. Three said they had returned to their rooms on Friday night to find their rooms unlocked and the doors ajar. Six others said they had various items which had been stolen, including expensive cosmetics, jewlery, hairbrush and travelling hairdryer, and 'goodie bags'. One employee said on Friday afternoon when she arrived her 'goodie bag' was on her bed but by Friday evening when she returned from dinner it had been taken.
My biggest complaint is with Paula, the manager. She does not act concerned about rooms being open -- possible robberies, rapes or worse! She keeps insisting "this has never happened before." We suggested that she read the electronic locks to see which employee key card was used to unlock the rooms that were standing open. She said she didn't know how to do that!
We just want to warn others of the danger of staying at this hotel.