Bank of America Complaint - BOA is Time consuming
SCHAUMBURG, ILLINOIS -- I never write a reviews but today was just very frustrating!
I went into Bank Of America just for as simple thing as change of name. Provided banker with every needed detail. The banker was nice and friendly. She offered a design for the cards and I picked one. She said that within 5 business days I will receive both, new credit and debit cards with a new name on it. So for whatever reason she toot my current card with maiden name and cut it in pieces. I receive only debit card on 5th business day with wrong name on it and no design. I called customer service so they ordered me a new one which, buy the way, still didn't come ( its been 10 days ). The customer service representative told me that I can use card I have now. Just reminding that credit card haven't come yet and I called today to find out the name on it was never changed and the card was never sent!!! So today I was out of state, and happened to have only BOA card, I was running out of gas, so at the gas station I went to put pin number but it didn't go thought ( I have to say I have same pin code on all my cards for all my life ) ! !! ! ! It was very frustrating cause I couldn't gas!!!!
I am closing my account this week. I am happy with Chase and Citi Bank!!!!
And to the Bank Of America - with ourday bank competition you should look who you are hiring!!! One stupid person - and tons of frustration!!!
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