Jennifer Convertibles Inc Complaint - Nightmare customer service!
ROHNERT PARK, CALIFORNIA -- I've just had one of the most unpleasant experiences of my life at Jennifer Convertibles! I went in to look at sofa beds. The sales person was talking about "sofas" and "beds" and "upgrades" and I simply did not understand what she was talking about or what the total price of what I wanted was. She became increasingly agitated and then in response to my continued questions she started saying things like, "I don't know how I can make it much clearer," "I give up!" We wound up in a shouting match (this is 100% against my personality as I am NOT a confrontational person) with me telling her I was the customer who had come in to buy a sofa bed and she was making me feel very stupid and I was positively stunned when she told me to "get out of her store!" I was so furious and came home to write to their headquarters to complain about this woman and could not find a phone number on their website or an email address. Then I googled Jennifer Convertibles headquarters, and came up with hundreds of wonderful negative feedbacks from people. Thank you everyone! Thank you miserable, rude manager at the Rohnert Park, CA Jennifer Convertibles store. You saved me from buying a cheap, inferior bed! You saved me from probably never getting the bed I purchased delivered! I'm so thankful to all who took the time to write about their terrible experiences.