Cox Communications Inc Complaint - Quoted prices different from actual bill
Upon requesting a bundled package with Cox, we were quoted a price per month. However, once the products had been installed, our bill was higher than what was quoted. When I called about the higher charges, I was told that what we had originally received a quote on, was no longer available. When I questioned a recent ad that I had seen with a bundled package for a lower price, I was told that if I got that it would take away my discounts and so it goes....with the price being still higher than we had quoted. Cox and all communication companies should be held to stricter policies regarding their quoted prices and be made to provide a written quote. I did mention that I would be making a complaint to a state commission in the hopes of getting this unfair practice changed.