Tesco Lotus Informative - Wrong price - 1.5 liter 6-pack Aura water

Review by 74322 on 2010-03-12
BANGKOK -- This may sound petty or cheap but it may sway where I shop from now on.

Awhile ago, I wrote a review on Carrefour and if any price rings up wrong/differently than what it is advertised for, it is free.

Well, we went to Tesco Lotus the other day at Seacon Square and wanted to get a few things, including Aura water which was advertised on promotion, a 6 pack of 1.5 liter bottles for 77.5 baht, buy 2 get one free. So we got 9 packs. Total should have been 465 baht. However, it rang up at 79 baht per each, with none being free. Total 711 baht. We brought it to the cashier's attention. She turned on her light so a manager/supervisor would come. She came, situation explained, she and my girlfriend went to the water aisle, came back, confirmed the right price and after re-doing the numbers on a hand-held calculator, came up with the correct figure of 465 baht.

We paid the correct price in the end but if this had happened at Carrefour, we would have received the 9 cases of water for free. This may lead me to not shop at Tesco Lotus in the future. I understand I paid what I was supposed to, however; the policy is different and in the customer's favor at their competitor.
Comments:5 Replies - Latest reply on 2010-04-11
Posted by Venice09 on 2010-03-12:
Are you sure you wouldn't have received just one case for free at Carrefour, with a price adjustment on the rest? That's usually how it works in the United States.
Posted by Anonymous on 2010-03-12:
I guess I'm not positive but the gf told me it would it all have been free at Carrefour. She's Thai and more in tune to how it would be handled than I am so I went with what she said.
Posted by Venice09 on 2010-03-12:
Oh, I didn't realize this was your review. And that you are in Bangkok! This site is just full of surprises. I would tend to listen to a native too. That's a good deal, and I don't think it sounds petty or cheap at all. Who wouldn't want to get free stuff?
Posted by jimworcs on 2010-04-11:
Hi Judge.. fancy meeting you here! I am surprised at this.. the policy in the UK for Tesco is that if an item rings up wrong, then the item is free. There may be a limit on the number, not sure.
Posted by Anonymous on 2010-04-11:
Hi jimworcs. Yes, quite a surprise. Don't think there's a limit as they all rang up at the wrong price so they all should have been free if the policy you quoted is a blanket one. Maybe this will be a complaint then instead of an informative.

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