Tesco Lotus Informative - Wrong price - 1.5 liter 6-pack Aura water
BANGKOK -- This may sound petty or cheap but it may sway where I shop from now on.
Awhile ago, I wrote a review on Carrefour and if any price rings up wrong/differently than what it is advertised for, it is free.
Well, we went to Tesco Lotus the other day at Seacon Square and wanted to get a few things, including Aura water which was advertised on promotion, a 6 pack of 1.5 liter bottles for 77.5 baht, buy 2 get one free. So we got 9 packs. Total should have been 465 baht. However, it rang up at 79 baht per each, with none being free. Total 711 baht. We brought it to the cashier's attention. She turned on her light so a manager/supervisor would come. She came, situation explained, she and my girlfriend went to the water aisle, came back, confirmed the right price and after re-doing the numbers on a hand-held calculator, came up with the correct figure of 465 baht.
We paid the correct price in the end but if this had happened at Carrefour, we would have received the 9 cases of water for free. This may lead me to not shop at Tesco Lotus in the future. I understand I paid what I was supposed to, however; the policy is different and in the customer's favor at their competitor.